MS Teams Expert and SharePoint Online
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O pozici
What team are you joining?
We are Microsoft 365 Global Competence Center responsible for third level support, implementation and migration of Microsoft 365 services to KBC Group‘s banks and insurance companies across Europe and small offices in US and Asia. Having more than 51 000 users onboarded for Microsoft 365.
Our Global Competence team (short as GCC) is in four main locations – Prague, Brno, Ostrava and Pardubice. Our team consists of experts on various cloud and on-premise domains represented by global roles such as IT Architect, Product Owner, Cloud Engineers, Identity Management Specialists, Security Engineers and also dedicated Microsoft in field Engineers. So as you can see there are many opportunities for you to grow in knowledge and expertise. All of that supported by competitive training scheme. Expert roles are highly motivated to become Microsoft certified experts.
We are seeking for a person who would join us and help us to deliver Microsoft 365 Cloud services in financial sector KBC Group is operating in. Application Support L3 administrator is responsible to maintain services in scope of responsibility (also in form of On Call duty), resolve incidents forwarded from international 2nd levels, implement changes of Microsoft 365 Cloud services, fulfil other tasks in Agile SAFe environment and communicate with subject matter experts (colleagues or business partners) across the Europe.
Co bude vaše práce
What are the responsibilities?
- Fulfil daily operational tasks related to MS Office 365 services
- Resolve Incidents escalated from 2nd level local entities
- Implement release changes and fulfil catalogue tasks on L3
- Attend Agile and operational meetings across virtual teams
- Improve personal knowledge related to Microsoft 365 services
- Keep 24/7 On Call duties and travel on occasional business trips (once a quarter)
Bez čeho se u nás neobejdete?
What do we require?
- Czech language at least on a B2 level
- Knowledge of Microsoft Teams and SharePoint Online
- Common knowledge of Office 365 applications
- Agile mindset, be a servant to the team
- JIRA or SAFe knowledge is an advantage
- ITIL knowledge for Incident, Problem and Release/change management
- Ability to learn new skills and technologies
- Communication skills and stress tolerant
- Being flexible, ability to travel and keep On Call duties (once a month)
Benefity
What are we offering?
- We offer you to join our team of experts and to work with modern cloud technologies with possibility of steadily learning new things and trainings
- Our team is international and the work with us is connected with regular traveling abroad and using English language on daily base, knowledge of basic Czech language is a necessity
- With us you will be very flexible, you can choose from the offices in Prague, Brno, Ostrava or Pardubice
- You will be able to plan when, where and in which way you do your job – possibility of home offices
- Expect intensive collaboration with other team members as well as local entities stakeholders
- We are able to offer competitive financial compensation and broad financial and nonfinancial benefit
Co nabízíme
Kontakt
Yuliya Kucheriavenko
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A jak se u nás žije?