Delivery Manager (Kate)


Part of KBC Group, one of Europe’s leading financial institutions with 12 million clients across, Europe, KBC Digital Development Center is the newly-established agile IT solutions provider in Varna, Bulgaria. Our mission is to support the digital transformation in the bank-insurance entities within KBC Group by working on a wide range of software development projects and solutions.  

Digital Development Center is where classical IT meets digital banking – an international meeting place for cross-country collaboration and idea creation!  

Our community is home to people with years of experience, as well as  recent graduates, united in shaping the future of financial services and digital banking. 

The Role  

We are looking for a Delivery Manager to play a key role in establishing of our newest IT team. Are you interested to work on one of the biggest strategic projects of KBC to build a proactive digital assistant? Are you ready to drive innovation? 


Kate is KBC’s digital assistant designed to deliver unique experience to our clients, making their daily banking or insurance operations easier than ever, from the comfort of their homes. Kate is already helping KBC clients in Belgium and Czech Republic and will be launched soon in all other entities of the group.  


As a Delivery Manager you will be building and leading a team to enhance the capabilities of KBC’s digital assistant for our international markets – Bulgaria, Hungary and Slovakia. You will be working together with countries’ business and technical teams to plan and deliver Kate’s new functionalities. The Delivery Manager will be collaborating with colleagues across the Group to identify synergies and opportunities for smart reuse.   


The Challenge  

As a delivery manager, you have 4 major areas of responsibility:  


Managing the delivery  

  • You are responsible for the delivery and maintenance of Kate use cases   
  • You take care of the relationship management with local country business and technical teams  
  • You align business demand with the capacity of the team and plan execution accordingly  
  • You are responsible for the operational quality  
  • You ensure reuse of available components and contribution to shared group repository  


Managing your workforce  

  • You lead SAFe agile release train (ART) with dedicated wagons for each internal client.  
  • You ensure the correct staffing in terms of both capacity and knowledge  
  • You provide a strategic workforce plan linked to the future of your team/s  
  • You are a confident leader of cross-functional / multi-cultural teams  
  • People management  
  • Responsible for building a new exciting team / organization  
  • You are responsible for the long-term development of your employees  


Drive the change   

  • You ensure that processes, assets and tools are deployed as optimally as possible 
  • Strong track record in digital service offerings to customers  
  • Drive continuous improvement by utilizing feedback and appropriate metrics  



The Talent  

As a Delivery Manager you are a skillful leader and you possess the following skills and qualities:  


A positive attitude  

  • The ability to make autonomous decisions and set priorities.  
  • Someone who is proactive and creative and who can find consensus and bring parties together. An active listener, who can motivate and convince.  
  • Someone who can think out of the box, but can still put the whole in a proper context.  
  • Result-driven  
  • Good communication skills 
  • Good coaching skills where you let your employees grow and give them the necessary opportunities  
  • Fluent in English  
  • Understanding of cloud native design and development principles. Experience with AWS is a plus.  
  • Experience with programming languages (preferably Java or Phyton); good understanding of frontend technologies  
  • Understanding of CI/CD processes and tools 



  • Master in Computer Science of Engineering or relevant  
  • Extensive experience in IT program management – proven track records of leading major delivery programs in IT   
  • Experience leading distributed/virtual teams  
  • Experience with co-operation across borders is a plus  
  • SAFe / agile  certification is a plus  
  • Experience in Banking or Insurance industry is a plus  


Being part of KBC, you will enjoy plenty of benefits:   

  • Work-Life balance: 25-day annual paid holiday; regular team buildings and company parties  
  • Personal Care: Additional medical insurance and pension plan   
  • Fully covered Multisport card  
  • An international and highly diverse work atmosphere  
  • Hybrid way of working: flexible working time with home-office option  
  • Career growth and development: Leadership Development Program, Internal Academies encouraging internal rotations, a wide range of trainings and free access to several learning platforms, language courses and more  
  • Preferential terms for banking and insurance products & services offered by KBC Group companies in Bulgaria ( loans rates, life and non-life insurance, etc.)   
  • Spot Awards to make you shine: Employee of the month, Employee of the Year, Exceptional achievements and others   
  • Referral program: recommend a friend to a job and get a bonus  
  • Other remarkable benefits: Marriage and Childbirth bonuses, paid Volunteer day, many discounted offers from various providers  


If you find this job opportunity interesting and you meet the requirements for the position send a CV in English. Only shortlisted candidates will be invited to an interview. Confidentiality is guaranteed and the provided data is subject to special protection in the meaning of the GDPR and Personal Data Protection Act. 

Join. Create. Innovate with us! 

Contract Type:  Full-time
Category:  IT
Level of Experience:  3. Senior (> 5 years)
Region:  Bulgaria - Varna
Company:  KBC Digital Development Center BG