Process Manager DDC

We are in Varna to stay long-term and offer you #jobstability #professionaldevelopment #solidtraining and #multipletechnologies and #careerchoice!




KBC Group’s Digital Development Center (DDC) is our newly established agile IT business center in Varna, Bulgaria. The DDC offers you a unique opportunity to join the exciting world of digital bank- insurance, explore the agile way of work and become part of a leading EU Banking Group. With our 41,000 talented employees, we at KBC Group aspire every day to enable and protect the dreams of our clients. 


DDC is where classical IT meets digital banking – an international meeting place for cross-country collaboration and idea creation! 


In Bulgaria, KBC Group is one of largest foreign investors, where we operate under the leading brands of UBB (Banking), DZI (Insurance) and SSC (Shared Services).


The Challenge 


  • You will be deployed as a project collaborator and actively participate in the various phases of a project, namely feasibility, analysis, realization and change. You will help to determine the logical test designs.  
  • You carry out the business analyses. You translate - in coordination with product management, the business architect, application management, channel managers, etc. - the business requirements correctly into ICT.   
  • You work out proposals for issues, new processes and concepts, coordinate widely and prepare decisions.
  • As process manager you are responsible for the development, implementation and end-to-end operation of your assigned processes. You monitor the interfaces with the other processes.   
  • You will build up a good knowledge of the applications in your process and of the interactions with other systems and applications.  
  • You support and guide the application managers.   
  • You set up structured clear documentation and guidelines about your process, you take care of the dissemination of knowledge through communications and training, you take an important role in the change.  


The Experience 


  • Knowledge of Business Process Modelling: stakeholder management, process modelling, info gathering, business rules 
  • Knowledge of agile and experience working with SAFe methodology 
  • Lean Six Sigma is a big plus  
  • Master's degree or equivalent through experience.   
  • Fluency in English 
  • Minimum of 5 years of experience within same or similar position 
  • Experience with project management and specifically agile working is a plus.  
  • Knowledge of insurance products and non-life insurance applications is an added advantage. 



The Talent 


  • You can independently initiate, organize, approach and follow up a project/assignment.   
  • You have strong analytical skills and can think along conceptually. 
  • You can quickly familiarize yourself with the functional operation of systems and applications.   
  • You manage to look at things from a different perspective and you question existing things. You have an eye for adjustments that lead to efficiency gains. 
  • You like to take responsibility and you have the necessary entrepreneurial spirit. This enables you to achieve your goals 
  • ICT does not scare you.  
  • You dare to make decisions 
  • You have strong communication skills: you can listen and you can formulate and communicate your message clearly. You are not afraid to put forward and defend your point of view. Your writing is structured and clear.  
  • You can cope with change and are flexible.  
  • You like to work in a team, you have good organisational skills and you do not hesitate to take on a management role.  
  • You are stress resistant and can cope with time pressure


Being part of KBC, you will enjoy plenty of benefits:

  • Work-Life balance: 25-day annual paid holiday; regular team buildings and company parties
  • Personal Care: Additional medical insurance and pension plan
  • Fully covered Multisport card
  • An international and highly diverse work atmosphere
  • Hybrid way of working: flexible working time with home-office option
  • Career growth and development: Leadership Development Program, Internal Academies encouraging internal rotations, a wide range of trainings and free access to several learning platforms, language courses and more
  • Preferential terms for banking and insurance products & services offered by KBC Group companies in Bulgaria ( loans rates, life and non-life insurance, etc.)
  • Spot Awards to make you shine: Employee of the month, Employee of the Year, Exceptional achievements and others
  • Referral program: recommend a friend to a job and get a bonus
  • Other remarkable benefits: Marriage and Childbirth bonuses, paid Volunteer day, many discounted offers from various providers
Contract Type:  Full-time
Category:  IT
Level of Experience:  2. Medior/Experienced (2->5 years)
Region:  Bulgaria - Varna
Company:  KBC Digital Development Center BG