Technical Business Analyst (Non-life Insurance)

KBC Group’s Digital Development Center (DDC) is our newly established agile IT business center in Varna, Bulgaria. The DDC offers you a unique opportunity to join the exciting world of digital bank- insurance, explore the agile way of work and become part of a leading EU Banking Group. With our 41,000 talented employees, we at KBC Group aspire every day to enable and protect the dreams of our clients.  


DDC is where classical IT meets digital banking – an international meeting place for cross-country collaboration and idea creation! 


In Bulgaria, KBC Group is one of largest foreign investors, where we operate under the leading brands of UBB (Banking), DZI (Insurance) and SSC (Shared Services). 


Your Role

As part of our new Digital Development Center and the first team to start soon, our Functional/ Solution Analyst will accomplish the link between the customer requirements and the software development.

  • You will be involved in the whole cycle of creating solutions for our internal customer starting from assessment of the complexity of customer requirements, business analysis and writing of functional specifications that covers end to end all components of the product and finalizing by supporting the complete process of development, testing and delivering the implementation according to the customer requirements. The first teams will focus on KBC’s core  insurance  system and particularly on non-life insurance software.  
  • Doing this you will work in Scaled Agile Framework environment.

Your main responsibilities:

  • Conducts functional analysis of information systems, so that they meet the business needs within the framework of architecture and standards 
  • Conducts the transfer of the functional to the technical design of the software
  • Identifies the gaps to go from the as-is to the to-be
  • Draws up a functional design of the software based on the results of the preliminary study and the requirements of the users
  • Supports changes and enhancements from development through production; recommending and implementing system enhancements (e.g., system performance, screen appearance, report distribution and setup testing)
  • Analyses service requests and end user needs to determine feasibility, technological changes, resource requirements and project time estimates
  • Serves as a liaison between internal clients and IT team-members
  • Identifies and analyses detected functional bugs and incident in test/ UAT and production environments
  • Completes special projects, systems testing and other assigned duties
  • Participates in the whole software delivery lifecycle, from the release process to the production phase and eventually the aftercare during the warranty period


Key competences that will help you succeed: 

  • Intense Experience working as a Business Analyst, Technical Writer, System Analyst, Solution Architect and/or other relevant experience 
  • Knowledge of Functional Design (backend & frontend) 
  • Knowledge of Business Process Modelling: stakeholder management, process modelling, info gathering, business rule 
  • Knowledge of Functional Modelling: Unified Modelling Language (UML), Use Case modelling, Data modelling 
  • Excellent command of English 
  • Academic Degree in Information Technology, Computer Science, Software Engineering or similar 


Nice to have

  • Knowledge of Agile: Impact mapping, Story mapping, Slicing, SAFe methodology
  • Knowledge of non-life insurance is an asset
  • Experience in fintech banking or insurance related software development
  • Analytical skills to critically evaluate the information gathered from multiple sources
  • Strong problem solving and research skills, systems thinking, quick learning


Being part of KBC, you will enjoy plenty of benefits: 

  • Work-Life balance: 25-day annual paid holiday; regular team buildings and company parties
  • Personal Care: Additional medical insurance and pension plan 
  • Fully covered Multisport card
  • An international and highly diverse work atmosphere
  • Hybrid way of working: flexible working time with home-office option
  • Career growth and development: Leadership Development Program, Internal Academies encouraging internal rotations, a wide range of trainings and free access to several learning platforms, language courses and more
  • Preferential terms for banking and insurance products & services offered by KBC Group companies in Bulgaria ( loans rates, life and non-life insurance, etc.) 
  • Spot Awards to make you shine: Employee of the month, Employee of the Year, Exceptional achievements and others 
  • Referral program: recommend a friend to a job and get a bonus
  • Other remarkable benefits: Marriage and Childbirth bonuses, paid Volunteer day, many discounted offers from various providers


If you find this job opportunity interesting and you recognize yourself in the above, apply via the button with your CV in English.


Join. Create. Innovate with us! 

Contract Type:  Full-time
Category:  IT
Level of Experience:  2. Medior/Experienced (2->5 years)
Region:  Bulgaria - Varna
Company:  KBC Digital Development Center BG