Incident Manager

Job Description:

The successful candidate will be responsible for managing and coordinating all aspects of incidents and problems across the organization. The Incident Manager will also have a focus on minimizing the impact of incidents, while also ensuring that incidents are resolved as quickly as possible.

Your responsibilities:

• Take ownership of incidents and work closely with various stakeholders until they are resolved
• Ensure timely resolution of incidents and minimize downtime/impacts on business operations
• Track incident progress and provide regular updates to stakeholders
• Implement and enhance incident management processes and procedures
• Ensure adherence to Service Level Agreements (SLAs) and compliance standards

What can you expect in first weeks/months?

• Introduction plan and cooperation with the teamleader/manager
• You will have a buddy – senior colleague supporting you in KBC within first months
• Your professional development – a lot of interesting technologies, business areas in banking & insurance etc.

Requirements:

• Experience using ServiceNow, Jira, and Confluence
• Knowledge of Qliksense (optional)
• Strong communication and interpersonal skills
• Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously

Where?

• Modern CSOB headquarters in Prague (Radlicka) ČSOB Kampus --> ČSOB Kampus – Adapterra Awards

We offer:

• Flexible working hours
• Very attractive salary + bonus scheme
• Hybrid way of working (2 office days, rest can be remote)
• Professional development & learning (English courses, WS…)
• Employer's contribution to pension insurance
• Up to 1000 CZK/month employer’s contribution for life insurance

Recruiter name:

Adéla Bílavčíková