Incident Manager

Job Description:

The successful candidate will be responsible for managing and coordinating all aspects of incidents and problems across the organization. The Incident Manager will also have a focus on minimizing the impact of incidents, while also ensuring that incidents are resolved as quickly as possible.

Your responsibilities:

  • Take ownership of incidents and work closely with various stakeholders until they are resolved
  • Ensure timely resolution of incidents and minimize downtime/impacts on business operations
  • Track incident progress and provide regular updates to stakeholders
  • Implement and enhance incident management processes and procedures
  • Ensure adherence to Service Level Agreements (SLAs) and compliance standards

What can you expect in first weeks/months?

  • Introduction plan and cooperation with the teamleader/manager
  • You will have a buddy – senior colleague supporting you in KBC within first months
  • Your professional development – a lot of interesting technologies, business areas in banking & insurance etc.


  • Experience using ServiceNow, Jira, and Confluence
  • Knowledge of Qliksense (optional)
  • Strong communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously


We offer:

  • Flexible working hours
  • Very attractive salary + bonus scheme
  • Hybrid way of working (2 office days, rest can be remote)
  • Professional development & learning (English courses, WS…)
  • Employer's contribution to pension insurance
  • Up to 1000 CZK/month employer’s contribution for life insurance


Recruiter name:

Adéla Bílavčíková


By applying for this position, you hereby confirm that you possess all necessary permissions to stay and work in the Czech Republic.

Contract Type:  Full-time
Category:  IT
Level of Experience:  2. Medior/Experienced (2->5 years)
Region:  Czech Republic - Hlavní město Praha
Company:  KBC Global Services Czech Branch
Job requisition ID:  80491