Scrum master

Pega is one of the business process management applications which we develop and run in the BSCC (Business Solution Competence Center) domain. Several departments of KBC Group use Pega as workflow and case management tool for their operational activities.

Team Lead is acting as a conduit between management and staff being responsible for managing a group of people including motivating, coaching, KPI-setting, performance management and HR-management (interviews with potential employees, training and development, knowledge management, career guidance and evaluation).

The PEGA team is working based on the SAFe agile way of working therefore the person will also take up the Scrum master role.  The aim of this role is to plan, monitor and report on team delivery, remove blockers and support the team in smooth operation.


Your responsibilites:


  • provides guidance to the team with a vision of the team objectives in line with the overall strategy of BSCC domain
  • provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
  • encourages creativity and continuous improvement
  • allocation of work, ensures all necessary services are available and workload is under control
  • continuously monitoring capacity, efficiency, costs and risk of activities
  • participates in team meetings and stand-ups
  • part of the domain management team
  • sets up and maintains good cooperation with other teams in domain and rest of the organization (HR, Risk, Finance, ICT, …)
  • a Scrum Master is a 'servant leader' helping the rest of the Scrum Team deliver Value, he fosters self organization, helps the Scrum Team to keep on track, productive and growing in ability
  • (s)he understands the Scrum Framework and is able to coach/train/teach others in it
  • (s)he helps the Product Owner how to create and maintain the Product Backlog 
  • (s)he helps the Development Team to implement technical practices to allow them to finish their work at the end of the sprint
  • (s)he works with the Scrum Team to evolve the Definition of Done 
  • (s)he removes the obstacles that prevent the team's progress 
  • (s)he facilitate meetings like the Planning Meeting, Daily Scrum Meeting, Sprint Review en Retrospective meeting
  • (s)he is responsible for ensuring that the Scrum Team is understood and in place, inside the team and outside, and helps everyone improve to make the Scrum Team more productive and valuable
  • (s)he is always motivated!!!



We expect:


  • strong motivational and empowerment skills
  • is enthusiastic, inspires and energizes people
  • leads by example
  • strong communication skills, experience with communication towards internal and external parties
  • good communication skills in English, both written and spoken
  • strong relationship management skills
  • good organizational skills
  • results-oriented
  • takes initiative
  • strong problem solving and issue identification skills
  • independently makes decisions about his/her team and how to get the best out of them
  • stress-resistant, able to work under time pressure
  • maintains a positive attitude


We offer:


  • Meal voucher card with employer's contribution of 99 CZK and 26 CZK by employee in total 125 CZK / weekday = approx. 2 500 CZK per month
  • Cafeteria benefit system = 675 CZK per month (paid by the employer) = 8.100 Kč
  • Multisport card paid by employer
  • company laptop, discounted mobile tariffs
  • fully paid hard / soft skills courses (MS Excel, Stylistic Writing, Presentation skills, Time & Stress management, Conflict handling etc.)
  • up to 1000 CZK for life insurance
  • fruit days twice a week in winter, ice cream days in summer
  • free ČSOB employee account and other ČSOB products with a bonus (e.g. mortgage)
  • indefinite employment contract
  • possibility of working from home, 25 days of holiday, 3 My Days (extra holiday)

By applying for this position, you hereby confirm that you possess all necessary permissions to stay and work in the Czech Republic.

Contract Type:  Full-time
Category:  Management
Level of Experience:  2. Medior/Experienced (2->5 years)
Region:  Czech Republic - Jihomoravský kraj
Company:  KBC Global Services Czech Branch