KBC Jobsite API header NL %extcust_listingLayout% Improve the change management process and map all systems with their responsible contacts. Review and update the current change management workflow. Make a proposition and create a comprehensive overview of all platforms/sources involved in incident/change management, including their contact points or responsible teams. Development goal? Gain insight into enterprise change processes, cross-team collaboration, and ownership mapping Process Mapping, Excel, ServiceNow, Stakeholder Management