#GreatWorkIsNotAMyth
Shape the Future of CRM at KBC!
At ART Human Channels, our mission is simple and ambitious: make every customer interaction meaningful.
As part of our CRM team, you’ll help build and maintain solutions that give our commercial colleagues a complete 360° customer view - empowering them to deliver exceptional customer experiences while reducing administrative workload.
From CRM platforms like Alpha, One, and FuturA (built on MS Dynamics 365) to innovative tools such as Kate, our digital assistant, you’ll contribute to projects that make a real impact for both customers and employees. Your work will balance innovation and reliability: enhancing existing systems while driving transformation through AI Agents, Generative AI, new CRM capabilities, and process optimization/automation.
To support our growing AI roadmap for commercial employees, we’re strengthening our team with three versatile, multi-skilled professionals who will contribute to both new initiatives and ongoing operational excellence.
Your Role: Functional Analyst
As a Functional Analyst in our CRM team, you will:
- Translate functional and non-functional requirements into clear documentation and functional designs aligned with architectural standards
- Turn business needs into secure, cost-effective, and incremental IT solutions, thinking proactively and creatively
- Maintain and improve existing systems to ensure quality, stability, and a great user experience
- Collaborate closely with agile teams to implement new features and process improvements
- Guide stakeholders through change, innovation, and new ways of working
- Contribute to strategic programs including AI integration, product migrations, and digital assistants
- Participate in feasibility studies, projects, and maintenance activities, converting findings into actionable outcomes
Who You Are
We’re looking for a versatile problem-solver who thrives in a dynamic environment and enjoys variety.
You are someone who:
- Has a strong analytical mindset, dares to challenge, and can make well‑considered decisions
- Communicates clearly and builds connections with multiple stakeholders, from business to IT
- Has experience with agile methodologies and IT-driven projects
- Knows (or is eager to learn) about CRM systems and KBC’s commercial network
- Is proactive, flexible, and energized by complex challenges
- Demonstrates ownership and entrepreneurial spirit, ensuring objectives are met
- Practices active listening and values team achievements
- Enjoys variety and can manage multiple priorities effectively
- Knowledge of MS Dynamics 365 is seen as an extra asset
What We Offer
✨ A dynamic international team shaping the future of CRM
✨ An agile environment that values innovation, collaboration, and continuous learning
✨ Strong opportunities for personal and professional growth
✨ The chance to work on impactful projects benefiting both customers and employees
Ready to Take on the Challenge?
👉 Apply now and help us shape the digital future of KBC!
3 things you’ll love about KBC Global Services:
#1 Work-life balance for real. Forget overtime and working while sleeping! We empower parents and young professionals juggling careers, studies and hobbies.
#2 Stability. KBC Group includes the Czech ČSOB, the Belgian KBC, the Hungarian K&H, and more. We’ve been based in Prague since 2021 and offer you room for growth.
#3 International environment full of easy-going colleagues.
What you get:
• Bonuses twice a year based on your performance .
• Hybrid working mode with the possibility to work 50% from home. Our core working hours are from 9 am to 3 pm.
• 28 days off per year to recharge.
• Many benefits fully paid by us - Multisport card, learning courses, meal voucher card (170 CZK/day), Cafeteria benefit system, fruit and ice cream days.
• Referral bonuses.
• Contribution to pension and life insurance, great deals on ČSOB products and much more.
Recruiter Name
Kateřina Frank