Job Description
Head of Operations in Compliance Services

#GreatWorkIsNotAMyth

 

You will be acting as a conduit between management and staff, responsible for managing a group of people including motivating, coaching, KPI-setting, performance management and HR-management (interviews with potential employees, training and development, knowledge management, career guidance and evaluation).

Your responsibilites:

  • provides purpose: provides guidance to the team with a vision of the team objectives in line with the overall SSC strategy and the Must Win Battles
  • provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
  • enourages creativity and continuous improvement
  • allocation of work, ensures all necessary services are available and workload is under control
  • continuously monitoring capacity, efficiency, costs and risk of activities
  • participates in team meetings and huddles
  • part of the domain management team
  • sets up and maintains good cooperation with other teams in domain and rest of the organization (HR, Risk, Finance, ICT, ...)
     

We expect:

  • strong motivational and empowerment skills
  • is enthusiastic, inspires and energizes people
  • leads by example
  • strong communication skills, experience with communication towards internal and external parties
  • good communication skills in English, both written and spoken
  • strong relationship management skills
  • good organizational skills
  • results-oriented
  • takes initiative
  • strong problem solving and issue identification skills
  • independently makes decisions about his/her team and how to get the best out of them
  • stress-resistant, able to work under time pressure
  • remains calm under pressure
  • maintains a positive attitude no matter what

Recruiter Name

Kateřina Frank

By applying for this position, you hereby confirm that you possess all necessary permissions to stay and work in the Czech Republic.

Health inclusivity is our priority. 💙
We have space for your talent regardless your health needs. Make sure to contact us about your individual requirements. 

Contract Type:  Permanent
Functional Area:  Banking & Investment Products
Job Location (Short):  Brno, Czech Republic
Company:  KBC Global Services Czech Branch
Business Unit:  KBC GSCZ BUSINESS SERVICES
Domain:  KBC GSCZ COMPLIANCE SERVICES
Req ID:  87623