#GreatWorkIsNotAMyth

Join a team that keeps the company running smoothly behind the scenes. We are the specialists responsible for user access management and digital workspace administration—making sure every colleague, system user, robot user, or shared account gets exactly the access they need, right when they need it. From setting up authorizations and creating tailored user IDs, to managing robot and machine accounts or maintaining internal SharePoint pages, we ensure secure, compliant, and seamless digital operations across the organization. If you enjoy combining precision with problem‑solving and want to contribute to a team that enables others to work efficiently, you’ll feel right at home with us. 

What will be on your agenda? 

• Processing and resolving incoming service requests in ServiceNow: 
  • Assignment of basic authorizations 
  • Creation of extra user IDs 
  • Creation of machine users, robot users and shared users 
  • Authorizations for systems such as IBS, Fin-force, WEDEA, ETC 
  • Administration of shared and resource mailboxes 
  • SharePoint administration 
• Monitoring and resolving incidents 
• Monitoring and maintaining the team shared mailbox 
• Administration of corporate tariffs 
• Ongoing support for users regarding authorization and access issues (via chat or email) 
• Maintaining accurate data in relevant internal databases 
• Performing regular account cost checkups 
• Ensuring all tasks are completed on time, in line with SLAs and internal procedures 
• Participating in team meetings and contributing to continuous process improvements 
• Working in close cooperation with the team, ensuring back-up and knowledge sharing 

What will help you succeed? 

• Strong analytical thinking and problem‑solving skills 
• Ability to prioritize tasks and work in a structured, systematic way 
• Proactive and flexible approach to work 
• Good communication skills and a customer‑oriented mindset 
• Active knowledge of English (spoken and written) 
• Willingness to continuously learn and share knowledge with your colleagues 
• Stress resistance and ability to perform under time pressure 
• Team‑player mindset with high responsibility and initiative 
• Awareness of risks and ability to quickly adapt to new procedures in a fast‑changing environment 
• Consistency, precision and attention to detail 
• Ability to combine quality with efficiency and meet defined KPIs and SLAs 

What can you expect in return? 

• Bonuses twice a year based on your performance. 
• Hybrid working mode (after probation period) with the possibility to work 50% from home. Our core working hours are from 9 am to 3 pm. 
• 28 days off per year to recharge. 
• Opportunities for business trips to various locations as our virtual team meets in person from time to time. 
• Many benefits are fully paid by us - Multisport card, learning courses, meal voucher card (170 CZK/day), Cafeteria benefit system, etc. 
• Referral bonuses. 
• Contribution to pension and life insurance, great deals on ČSOB products and much more. 

3 things you’ll love about KBC Global Services:  

#1 Work-life balance for real. Forget overtime and working while sleeping! We empower parents and young professionals juggling careers, studies and hobbies.  
#2 Stability. KBC Group includes the Czech ČSOB, the Belgian KBC, the Hungarian K&H, and more. We’ve been based in Prague since 2021 and offer you room for growth.  
#3 International environment full of easy-going colleagues. 

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Recruiter Name

Jan Mackal