#GreatWorkIsNotAMyth

Do you want to actively improve the Datawarehouse Operation? Are you able to execute deployment tasks without mistakes and in time? 

Then join us at KBC as Datawarehouse Operator! In the Prague office, we are collaboratively contributing to the development of a Multi-Tenant Warehouse, a project called Rainbow, which serves as a system for regulatory reporting of the whole KBC Group and its entities in 5 EU countries. 

What will be on your daily agenda? 

• Manage the regular run of DWH tenant in assigned areas using adopted know-how and available resources. 
• Execute deployment of changes to the particular DWH environments and technologies. 
• Address and resolve straightforward technical issues reported by users or detected through monitoring systems. 
• Provide support and guidance to end-users helping them navigate and resolve simple technical issues. 
• Monitor systems for any abnormalities, alerts or potential issues ensuring early detection. 
• Log, categorize and prioritize support tickets as well as tracking their resolution progress. 
• Escalate more complex issues to higher-level support teams when necessary, providing detailed information for efficient resolution. 
• Maintain accurate and up-to-date documentation of common issues, solutions, and troubleshooting procedures. 
• Perform routine system checks, updates, and maintenance tasks to prevent issues and ensure optimal performance. 
• Communicate with relevant parties (data sources, local entities, Service Desk, development teams, and Incident Management to optimize the run as well as the subsequent solution of operation issues. 
• Actively participate in the identification and implementation of improvements to enhance support efficiency. 

What do you need to succeed? 

• You have a technical background, and you know some specialized tools (SQL—must-have, GIT, query tools, basic Linux, Informatica monitoring—nice to have)  
• Analytical skills and ability to read through system logs and solve issues 
• Knowledge of DWH components and their way of utilization—nice to have 
• Basic knowledge of the environment within AGILE methodology 
• You are a team-player 
• Creativity, flexibility 
• Ability to partially work in irregular shifts including some out-of-business hours and on-call support if needed 

What will you get in return? 

• Bonuses twice a year based on your performance . 
• Hybrid working mode with the possibility to work 50% from home. Our core working hours are from 9 am to 3 pm. 
• 28 days off per year to recharge. 
• Opportunities for business trips to Belgium (to our KBC Group headquarters). 
• Many benefits fully paid by us - Multisport card, learning courses, meal voucher card (170 CZK/day), Cafeteria benefit system, etc.
• Referral bonuses. 
• Contribution to pension and life insurance, great deals on ČSOB products and much more. 

3 things you’ll love about KBC Global Services: 

#1 Work-life balance for real. Forget overtime and working while sleeping! We empower parents and young professionals juggling careers, studies and hobbies.  
#2 Stability. KBC Group includes the Czech ČSOB, the Belgian KBC, the Hungarian K&H, and more. We’ve been based in Prague since 2021 and offer you room for growth.  
#3 International environment full of easy-going colleagues.   

Recruiter Name

Jan Mackal