Team Leader



Team Lead in KBC Global Services is acting as a conduit between management and staff, a team leader is responsible for managing a group of people including motivating, coaching, KPI-setting, performance management and HR-management (interviews with potential employees, training and development, knowledge management, career guidance and evaluation).


Your responsibilites:


  • provides purpose: provides guidance to the team with a vision of the team objectives in line with the overall SSC strategy and the Must Win Battles
  • provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
  • enourages creativity and continuous improvement
  • allocation of work, ensures all necessary services are available and workload is under control
  • continuously monitoring capacity, efficiency, costs and risk of activities
  • participates in team meetings and huddles
  • part of the domain management team
  • sets up and maintains good cooperation with other teams in domain and rest of the organization (HR, Risk, Finance, ICT, …)


We expect:


  • strong motivational and empowerment skills
  • is enthusiastic, inspires and energizes people
  • leads by example
  • strong communication skills, experience with communication towards internal and external parties
  • good communication skills in English, both written and spoken
  • strong relationship management skills
  • good organizational skills
  • results-oriented
  • takes initiative
  • strong problem solving and issue identification skills
  • independently makes decisions about his/her team and how to get the best out of them
  • stress-resistant, able to work under time pressure
  • remains calm under pressure
  • maintains a positive attitude no matter what


By applying for this position, you hereby confirm that you possess all necessary permissions to stay and work in the Czech Republic.


Contract Type:  Full-time
Category:  Management
Level of Experience:  2. Medior/Experienced (2->5 years)
Region:  Czech Republic - Jihomoravský kraj
Company:  KBC Global Services Czech Branch