Team Leader

Team Lead in KBC Global Services is acting as a conduit between management and staff, a team leader is responsible for managing a group of people including motivating, coaching, KPI-setting, performance management and HR-management (interviews with potential employees, training and development, knowledge management, career guidance and evaluation).

Your responsibilites:

• provides purpose: provides guidance to the team with a vision of the team objectives in line with the overall SSC strategy and the Must Win Battles
• provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
• enourages creativity and continuous improvement
• allocation of work, ensures all necessary services are available and workload is under control
• continuously monitoring capacity, efficiency, costs and risk of activities
• participates in team meetings and huddles
• part of the domain management team
• sets up and maintains good cooperation with other teams in domain and rest of the organization (HR, Risk, Finance, ICT, …)

We expect:

• strong motivational and empowerment skills
• is enthusiastic, inspires and energizes people
• leads by example
• strong communication skills, experience with communication towards internal and external parties
• good communication skills in English, both written and spoken
• strong relationship management skills
• good organizational skills
• results-oriented
• takes initiative
• strong problem solving and issue identification skills
• independently makes decisions about his/her team and how to get the best out of them
• stress-resistant, able to work under time pressure
• remains calm under pressure
• maintains a positive attitude no matter what

By applying for this position, you hereby confirm that you possess all necessary permissions to stay and work in the Czech Republic.