KBC Global Services | How we use cookies

Cookie policy

Last revised on 15 August 2024.

Your data is processed by the following KBC Global Services N.V. branches (referred to as “KBC Global Services”, “We”, “Us” or “Our”, “Controller”):

• Branch Bulgaria, entered into the Commercial register with the Registry Agency under Company Identity Number 206826647, having registered and head office address in the city of Sofia, Triaditsa region, 89B Vitosha Blvd, Millenium Center, as a branch of KBC Global Services N.V - a company, incorporated under the Belgian law, under the Company Identity Number: 0772.332.707 with its head office is at Havenlaan 2 1080 (Sint-Jans-Molenbeek) Brussels Belgium.
• Branch Czech Republic, entered into the Commercial register the kept by the Municipal Court in Prague, Section A, File No. 79925, under Company Identity Number 142 178 64 and VAT Identification No.: CZ 681 727 868, having registered and head office address in the city of Praha, 5th district, 333/150 Radlická Str., as a branch of KBC Global Services N.V - a company, incorporated under the Belgian law, under the Company Identity Number: 0772.332.707 with its head office is at Havenlaan 2 1080 (Sint-Jans-Molenbeek) Brussels Belgium.

To make our website (kbcglobalservices.com) work properly, we sometimes place small data files, called cookies, on your device. We use cookies to collect and process your personal data only to the extent permitted by applicable data protection laws and regulations.

This cookie policy explains what cookies are, which ones we use, how you can change your cookie preferences and how we protect your privacy. Our Data Protection Statement is available for your reference in the footer of each page on this website. In the detailed list of our cookies, you'll find an overview of all the cookies we can place. We also explain why we use these cookies and how long we store them.

1. What are cookies?

Cookies are small text files that are sent to your browser when you visit a website or use an app and that are stored on your computer or mobile device. These files are read in every time you visit this website or use the app. They contain information like your PC location (based on IP address), device ID, browser type, operating system, screen resolution, website session ID, website browsing history, preferred language for viewing a website, so you don't need to switch languages every time you visit it, etc.

Cookies serve several purposes, including, but not limited to:

Authentication –to remember a user’s login credentials for example, so that they don’t have to enter their username and password every time they visit Our website

Personalization – to remember a user’s preferences, such as language, location, font size, etc.

Analytics – to collect information about how users interact with Our website, such as which pages they visit and how long they spend on them, determining the type of browser and settings they are using

Advertising – to track a user’s browsing behaviour and allow site owners and third-party advertisers to tailor content to their preferences.

2. What cookies does KBC Global Services use on this website and why?

2.1. Types of cookies that We use:

Temporary (or session) cookies are stored temporarily during a browsing session and are deleted automatically when you close the browser or app.

Permanent (or persistent) cookies remain until they expire or you delete them. Persistent cookies let us remember you when you come back to visit Us.

First-party cookies are set by the website you visit and remain until they expire or you delete them. They are used for this website’s own purposes, such as remembering your preferences and tracking down your website’s usage.

2.2. Why we use cookies?

Strictly necessary functional cookies

These cookies are essential for Our website to work and function properly. Because these cookies are necessary for a website to work, they are exempt from the user’s consent requirement. Cookies are necessary, for example, to establish communication between you and our digital solutions, to support the core features of our website which are required in order for us to serve you the content. Such cookies allow us to record and store your consent with our Data Protection Statement and Cookie policy and save your cookie consent settings. You can't reject these cookies, as our digital services won't work without them. We use the following cookies:

INGRESSCOOKIE - an essential session cookie for delivering core functionalities, not collecting or storing any personally identifiable information (PII), used for session/load balancing and other core functionalities.

tmdp_stats – first-party cookie used for anonymous data collection for website analytics purpose. No PII is collected. You can opt-out anytime of this anonymous statistics collection by clicking on the "Website analytics opt-out" link in the footer of Our website visible on all pages.

everything starting with platform-popup-* - essential session cookies related to the use of popups (popup settings, etc). Not collecting PII.

3. What about your privacy?

In any cooperation with third parties (e.g., Simvoly), KBC Global Services has entered into clear agreements (including in an electronically signed form) with these third parties to safeguard your privacy. When we collect personal data through cookies, we always do so in accordance with our Data Protection Statement, which we recommend reading. It's also important to stay aware of the privacy policies and data usage practices of the third-party websites and services that are being used. Any consent to accept or to decline cookies is limited to the website to which this Cookie policy applies to and not to other websites or pages which may be hyperlinked to Our website. For more information, please refer to the Privacy or Cookie policy of these third-party’s websites.

3.1 How to control cookies?

You have several common options to manage your cookies and ad personalization settings:

Browser Settings: Most web browsers allow you to manage your cookie preferences through the browser settings. You can choose to block all cookies (except for strictly necessary cookies), block only third-party cookies, or selectively allow cookies from specific websites. You can also choose to delete cookies periodically or when you close the browser.

Third-party Tools: There are several third-party tools available that allow you to manage your cookie preferences and block tracking cookies. Examples include Ghostery, Privacy Badger, and Cookie AutoDelete.

Mobile Device Settings: You can manage your cookie and ad personalization settings on your mobile devices by adjusting the settings in the device's operating system. For example, on an iPhone, you can go to Settings > Privacy > Advertising to manage your ad tracking preferences.

Here are links to some of the tools mentioned above:

Browser Settings:

Google Chrome: https://support.google.com/chrome/answer/95647

Mozilla Firefox: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored

Apple Safari: https://support.apple.com/en-us/guide/safari/manage-cookies-and-website-data-sfri11471/mac

Third-Party Extensions:

Ghostery: https://www.ghostery.com/

Privacy Badger: https://privacybadger.org/

Cookie AutoDelete: https://altered.mwginternal.com/https://cookieautodelete.com/

Mobile Device Settings:

Apple iOS: https://support.apple.com/en-us/HT205223

Android: https://support.google.com/accounts/answer/32050?hl=en

Note that there are many other tools available that can help users manage their cookies and ad personalization settings. These are just a few examples to get started with.

Here are a few websites that allow users to see which ad platforms have set cookies on their browser and offer opt-out options:

YourOnlineChoices (EU): https://www.youronlinechoices.com/. This website allows users in the European Union to view which ad platforms have set cookies on their browser and offers opt-out options for each platform.

Network Advertising Initiative: https://optout.networkadvertising.org/. This website allows users to opt-out of personalized advertising from participating companies in the United States.

Digital Advertising Alliance: https://optout.aboutads.info/. This website allows users to opt-out of personalized advertising from participating companies in the United States.

Google Ad Settings: https://adssettings.google.com/authenticated. This website allows users to manage their ad personalization settings for Google Ads, including opting out of personalized advertising.

Note that these websites may not catch all ad platforms that have set cookies on a user's browser, and some platforms may require users to visit their individual websites to manage their cookie and ad personalization preferences. However, they can be a useful starting point for users who want to limit personalized advertising and tracking on the web.

Please, bear in mind that disabling or removing certain cookies may impact your user experience and parts of this website may no longer be fully functioning.