Application Manager (Customer Handling)
Who Are We:
KBC Global Services is the engine behind KBC Group – a leading bank-insurance group with over 41,000 talented employees serving more than 12 million clients across Europe. Since 2021, we have been supporting the digital transformation of KBC Group providing software development, QA, AI, and other IT solutions working on a wide range of projects combining classical IT with digital banking.
Part of KBC Group, one of Europe´s leading financial institutions with 12 million clients across, Europe, KBC Digital Development Center is the newly-established agile IT solutions provider in Varna, Bulgaria. Our mission is to support the digital transformation in the bank-insurance entities within KBC Group by working on a wide range of software development projects and solutions. Digital Development Center is where classical IT meets digital banking - an international meeting place for cross-country collaboration and idea creation!
The Team
Banking systems are specific and technically varied. Application Managers are responsible for testing of system changes and have close cooperation with ICT department so the process flow are aligned. They are ensuring the proper functioning of the applications, providing support to operations and implementing new features in various projects. This requires technical and analytical capabilities. Do you enjoy this dynamic world of banking applications?
As a member of the team you will be responsible for:
- Daily monitoring of the proper functioning of the internal bank application/s;
- Analyzing and writing requirements for changes which have to happen in the applications;
- Creating and performing tests for the changes, providing support and user training (documentation and training creation);
- Responsible for incident handling and resolution, coordination of follow-up actions;
- Acts as a link between business and the ICT developers;
What we look for:
- Relevant background or Proven experience within a similar role;
- Knowledge and experience in the payments industry/ trade finance services/ Corporate banking would be considered as an advantage;
- Knowledge in bank business processes and bank applications;
- We welcome interest in IT and modern technologies;
- Strong analytical thinking for delivering business solutions;
- Fluent English is essential for us, communication with Belgium and foreign colleagues awaits you;
- Experience of working within Agile methodology is a plus.
If you find this job opportunity interesting and you recognize yourself in the above, apply via the button with your CV in English.
Join. Create. Innovate with us!