Who are we:

KBC Global Services is the engine behind KBC Group – a leading bank-insurance group with over 41,000 talented employees serving more than 12 million clients across Europe.  Since 2021, we have been supporting the digital transformation of KBC Group providing software development, QA, AI, and other IT solutions working on a wide range of projects combining classical IT with digital banking.

The IT Process Office manages IT processes that are used throughout IT Belgium: Secure Software Development Lifecycle (sSDLC), IT asset management, incident management, etc.
A number of tools support these processes:

• JIRA
• Profim RBM– own built .NET application for Budget Mgmt
• ServiceNow modules for IT asset mgmt., incident & problem mgmt.
• MinuteMate – own built .NET application to manage decision boards

We expect these applications to be stable, performant, secure, and overall ensure flawless operations.

As our Application Manager, you would have the following responsibilities:

• Testing changes to the application
• Keeping track of the applications’ performance
• Handling incidents and communicate related actions
• Handling questions from users about the applications’ functionalities
• Continuously checking the quality of the applications’
• Acting as link between users and developers of the applications, suggesting functional and non-functional changes based on concrete requirements
• Keeping track of regulatory requirements and discussing their implementation with the developers

We will bring you up to speed with the applications’ functionalities and the contacts for the changes, but we expect you to gather the information you need by yourself.

Key competences that will help you succeed:

• You are a go-getter, pro-active, you search for information to learn what you need about the applications (for some applications, starter information will be limited)
• You love to keep solutions stable, up to date
• You like to understand how applications work so you can help others
• You are curious enough to find answers to all questions starting “What happens, if I press this button...”
• You are not afraid to ask the right questions
• You are ready to explain the functional limitations and possibilities of the solutions suggested by business and developers
• You like to dive into information and learn fast about new environments
• You are a strong analytical thinker and like to deliver quality
• You like to collaborate and find out information via experts and users
• You report on progress and issues
• You have good communication skills and are fluent in (written and spoken) English

 Why Join Us?

• Be at the heart of our Efficiency & Simplification strategy.
• Be part of an enthusiastic team that wants to change the way we work in IT, actively reducing the burden and clearing out blockers in our day to day work.
• Contribute to a future-proof knowledge ecosystem that supports business and regulatory needs.
• Work closely together with IT teams to think of solutions that help us fulfill our obligations in a frictionless way.

Recruiter Name

Militsa Atanasova Daskalova