About us:
KBC Global Services is the engine behind KBC Group - a leading bank-insurance group with over 45,000 talented employees serving more than 12 million clients across Europe. Since 2021, we have been supporting the digital transformation of KBC Group providing software development, QA, AI and other IT solutions working on a wide range of projects combining classical IT with digital banking.
The role:
Acts as an internal advisor focused on identifying, quantifying and delivering efficiency gains across business units. The role blends hypothisis based and data-driven analysis with stakeholder engagement to optimize prosesses and the organisational setup, reduce costs, improve time-to-market, and enhance customer and employee experience.
The Challenge:
- Diagnostics and analytics: map E2E processes, collect baseline data and identify efficiency gaps
- Performance benchmarking: compare internal operations with industry standards
- Change design: propose solutions such as proces redesign, automation, digital tools and organisational simplification, tailored to business constraints
- Execution support: work with line managers and project teams to implement efficiency initiatives, ensuring targets are met
- Stakeholder mgmt.: facilitate workshops, manage expectations and align executives around efficiency goals
- Continuous improvement: promote a culture of ongoing efficiency optimisations, surfacing new opportunities as market, technology and regulatory conditions evolve
Who We Are Looking For:
• Strong analytical and logical thinking skills
• Experience in process analysis, optimization, or consulting
• Ability to work with data and draw meaningful conclusions
• Excellent communication and facilitation skills, including with senior leadership
• A passion for efficiency, digitalization, and modern ways of working
If you find this job opportunity interesting and you recognize yourself in the description above, apply via the button with your CV in English.
Join. Create. Innovate with us!
Recruiter Name
Zlatina Ivelinova Petrova