IT Support

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KBC Global Services is the engine behind KBC Group – a leading bank-insurance group with over 41,000 talented employees serving more than 12 million clients across Europe. Since 2021, we have been supporting the digital transformation of KBC Group providing software development, QA, AI, and other IT solutions working on a wide range of projects combining classical IT with digital banking


You´re an IT Lover? You´re a professional, but always eager for new knowledge? You´re a service-oriented team player? Ready to jump into new challenges? 
In that case Dock!Store is looking for you! 


As our IT Support you will be responsible for:
•    Handling technical issues with desktops and portable devices
•    Driving HW asset LiveCycle (ordering and replacing, installing of new PCs/HW) 
•    Providing support for software issues (remote installations, help and troubleshooting, SW upgrades support and troubleshooting )
•    Managing the helpdesk (we rotate an emergency phone number in team to cover service window Mon-Fri 8-17)
•    Analyzing and testing technical issues to identify solutions
•    Communication within KBC departments
•    Managing authorization requests, hardware, and software for end-users
•    Providing excellent services to ensure timely and effective technical support


Key competences that will help you succeed: 
•    Orientation in information technologies 
•    Good English (written and spoken) so you are able to communicate with colleagues from BE and CZ on day to day basis 
•    Knowledge of Microsoft products  
•    Good time management and an eye for detail          
•    Good communication and analytical skills 
•    Customer orientation is essential 
•    Multitasking 
•    Team player 

A significant advantage would be to have:


•    Experience in IT support 
•    Knowledge of Apple products 
•    Good presentation skills 
•    Willingness to learn


Join. Create. Innovate with us!


Recruiter Name

Shenay Nazmi-Hasan

Contract Type:  Full-time
Category:  Others
Level of Experience: 
Region:  Bulgaria - n/a
Company:  KBC Global Services Bulgaria Branch
Job requisition ID:  83494