M365 Application Manager

Who are we?


KBC Global Services is the engine behind KBC Group – a leading bank-insurance group with over 41,000 talented employees serving more than 12 million clients across Europe. Since 2021, we have been supporting the digital transformation of KBC Group providing software development, QA, AI, and other IT solutions working on a wide range of projects combining classical IT with digital banking


Are you ready to work in a diverse and challenging environment, with interactions across different countries? Welcome to the 365 Integration team of KBC Bank. 
KBC Bank provides banking services in 5 European countries. The international IT solutions of the banking group takes place in several countries, therefore not only our services are international, but also our teams.

The ‘365 Integration team' ensures the integration of the latest Microsoft solutions within KBC Bank. Our responsibilities range from day-to-day operation to application development and its operation.
We are constantly expanding the Bulgarian side of the team, which is why we are looking for enthusiastic, motivated new employee with medior work experience in M365.
What do we offer? 
You will join an enthusiastic team with experienced developers, challenging functional analysts, a business analyst and application administrators to support the products we deliver. We work in a SAFe Agile framework with a scrum master and a product owner to facilitate the team and manage the backlog.  


These are the team goals we value highly: 
•    Open communication within the team; 
•    Good international team cooperation; 
•    Constant adaptation to newer technologies; 
•    Maximum use of everyone's talents & knowledge; 
•    Sufficient support & knowledge building; 
•    A clear future vision for M365 integration.


We work with teams across KBC through the varied services we offer. Our main goal is to support the business with personal productivity and digital collaboration. We do this by integrating various tools and apps from Microsoft (some of which are customized) into the existing environment.



Who are we looking for?


  • We are looking for an enthusiastic, motivated application administrator with expert knowledge of the M365 tools.
  • As an application manager, you have at least 3 years of experience in managing M365 tools (Teams, SharePoint, OneDrive, OneNote, Viva Engage, Lists, ...) 
  • You will attend monthly sessions with Microsoft about new features in the M365 tools. You ensure that this meets the needs of the (end) user from a business perspective. You will investigate the use, advantages and disadvantages in the KBC environment To do this, you coordinate with the product owner, the software engineer, the functional analyst and possibly the (end) user himself. You can communicate about this in 3 languages (EN-FR-NL) on Dock! Portal and other channels such as MyKate, Connect!, and so on. 
  • You pay specific attention to the completeness, correctness and clarity of the data that you submit to the end user. This means, among other things, that you can use Dock! Portal for accuracy and completeness. 
  • As the person responsible for the information of M365 tools in MyKate, you ensure that the correct results or links are displayed in response to the user's question. If necessary, provide new content if nothing is available in the bot yet. You coordinate with the MyKate team for this. 
  • You are responsible for monitoring the Dock!Portal community. You scan the questions several times a day and answer them if they belong to the M365 domain. You are also responsible for following up the support channel in our Teams regarding application management questions.
  • You have experience with incident handling in Service Now. You make an analysis on a regular basis and decide whether an extra awareness campaign needs to be set up. In case of specific problems, you coordinate with Microsoft and, if needed, open a case for further investigation. 
  • You preferably have knowledge of PowerAutomate, as a number of processes are automated and our operations are based on this. 
  • In addition to these skills, you also possess the following core competencies: Agile methodologies, analytical thinking, collaboration, critical thinking, decision making, communicating effectively, working independently, quality driven.

What we expect from you:


  • Good knowledge of M365 tools such as Teams, SharePoint, OneDrive, OneNote, Viva Engage, Lists, ...
  • Clear communication and support skills by writing manuals and keeping users informed of changes to applications in ENG-FR-NL; 
  • As second line support provide analysis, resolution and follow up of related M365 incidents; 
  • From the Microsoft Roadmap, analyze and test upcoming changes that may have an impact on the KBC's daily operation and conduct necessary communication; 
  • Strong communication skills in English, both written and oral.


Are you the expert we are looking for?


If you find this job opportunity interesting and you recognize yourself in the above, apply via the button with your CV in English.

Recruiter Name

Yavor Anatoliy Angelov

Contract Type:  Full-time
Category:  IT
Level of Experience:  2. Medior/Experienced (2->5 years)
Region:  Bulgaria - n/a
Job requisition ID:  83207