Policy Advisor Outsourcing and Data

We at KBC Shared Service Center are part of KBC Group, one of Europe’s leading financial institutions with 12 million clients across Europe. We support the bank-insurance entities within KBC Group by working on various projects and back-office activities in several key domains: Credits & Finance, Insurance, Software Development, Financial Markets and more.

Our community is home to people with years of experience, as well as  recent graduates, united in shaping the future of financial services and digital banking.

Are you interested in the broad functioning of KBC Shared Services and Operations? Can you handle assignments from many different areas? From banking products to insurance, to distribution, finance & innovation ? From retail to corporate banking? Have you worked on projects related to outsourcing or data or you have the relevant business knowledge? Do you want to participate in streamlining the organization for different topics with current focus on outsourcing, data, risk?

Then the role of Policy advisor Outsourcing and Data is an excellent opportunity.


As our Policy advisor, you will be:

  • Defining & Optimizing the KBC and local outsourcing policy
  • Defining & Optimizing the local data organization
  • Looking for all possibilities to improve the organization and increase efficiency, through processes, through re-organizations, through screening of governance, through looking for what we can do less, through all kinds of methods such as LEAN, data-analysis,
  • Making proposals based on your research
  • Tackling a problem through workshops and collaboration with various entities and skills, to find out what it is and then to work out solid but also pragmatic proposals
  • Analyzing complex problems and to making a compact and manageable synthesis of them with actionable proposals
  • Reporting and presenting to higher management (including Group ExCo)


Key competences that will help you succeed:

  • Good at analysis: you have the ability to quickly dive into new material and new scope, unravel it and distinguish between main and secondary issues
  • Better at synthesis: getting to the top with the essence, and being able to communicate it concisely.
  • Critical mindset: It is our role to develop our own view of the subject, free from existing convictions and opinions, to sharply map out the pros and cons of the current situation, not to simply believe the first explanation we receive.
  • Helicopter view: You always keep the complete overview and identify the right topics to take hold of. You combine conceptual thinking with pragmatic implementation skills.
  • Verbal communication: To the point ability to convey something. Avoid digressions and details and immerse yourself in the context of the other party.
  • Effective and efficient management story building: how to structure the story, how to build a visually supported presentation, how to summarize well so the readers are not drowned in slides.
  • Planning: you are able to look ahead and make back plans so that important assignments are always handled in a timely and well-considered manner.
  • Leader: You are able to build relationships and act independently across boundaries, both functionally and hierarchically.
  • Eye for quality : Given the importance and visibility of the topics, we strive for high quality.
  • Work independently
  • Networking and stakeholder management
  • You get the chance to follow trends, both inside and outside of bank assurance.
  • Result and impact oriented
  • You like to work in a continuously changing organization with frequent changes in scope
  • It’s a plus if you have affinity with Data-minded organizations, Outsourcing regulation, Risk Management, Project management, Process management.


Being part of KBC, you will enjoy plenty of benefits:

  • Work-Life balance: 25-day annual paid holiday; regular team buildings and company parties
  • Personal Care: Additional medical insurance and pension plan 
  • Fully covered Multisport card
  • An international and highly diverse work atmosphere
  • Hybrid way of working: flexible working time with home-office option
  • Career growth and development: Leadership Development Program, Internal Academies encouraging internal rotations, a wide range of trainings and free access to several learning platforms, language courses and more
  • Preferential terms for banking and insurance products & services offered by KBC Group companies in Bulgaria ( loans rates, life and non-life insurance, etc.) 
  • Spot Awards to make you shine: Employee of the month, Exceptional achievements and others 
  • Referral program: recommend a friend to a job and get a bonus
  • Other remarkable benefits: Marriage and Childbirth bonuses, paid Volunteer day, many discounted offers from various providers

If you find this job opportunity interesting and you recognize yourself in the above, apply via the button with your CV in English. Shape your future with us.

Contract Type:  Full-time
Category:  Strategy & Policy
Level of Experience:  3. Senior (> 5 years)
Region:  Bulgaria - Varna
Company:  KBC Global Services Bulgaria Branch