Senior O365 Functional Analyst

Who are we?

KBC Global Services is the engine behind KBC Group – a leading bank-insurance group with over 41,000 talented employees serving more than 12 million clients across Europe.

Since 2021, we have been supporting the digital transformation of KBC Group providing software development, QA, AI and other IT solutions working on a wide range of projects combining classical IT with digital banking.

Are you good at translating business needs into a functional design to create a bridge between users and your technical colleagues? Would you like to be involved in the whole cycle of creating solutions for our internal customer? Then you've come to the right place!

The ‘365 Integration team' ensures the integration of the latest Microsoft solutions within KBC Bank. Their responsibilities range from day-to-day operation to application development and its operation.

Job Description:

As our O365 Functional Analyst, you would have the following responsibilities:

• Conducting functional analysis of information systems, so that they meet the business needs within the framework of architecture and standards
• Conducting the transfer of the functional to the technical design of the software
• Identifying the gaps to go from the as-is to the to-be
• Drawing up a functional design of the software based on the results of the preliminary study and the requirements of the users
• Supporting changes and enhancements from development through production; recommending and implementing system enhancements (e.g., system performance, screen appearance, report distribution and setup testing)
• Analyzing service requests and end user needs to determine feasibility, technological changes, resource requirements and project time estimates
• Serving as a liaison between internal clients and IT team-members
• Identifying and analyses detected functional bugs and incident in test/ UAT and production environments
• Completing special projects, systems testing and other assigned duties
• Participating in the whole software delivery lifecycle, from the release process to the production phase and eventually the aftercare during the warranty period

Key competences that will help you succeed:

• Profound experience in analysing complex Business processes on enterprise level
• Discover/Translate business requirements to technical requirements
• Able to communicate with business stakeholders and developers professionally
• Project management
• Guard the scope of the project
• Intermediary between business and developers
• Organizational skills / time management
• Able to work both independently as well as in a team with different roles / personalities
• Able to give workshops / trainings
• Networking skills
• M365 knowledge on an expert level:
• Expert knowledge of SharePoint, Teams, Viva Engage
• Expert knowledge of Copilot, Power Automate, Power Apps and Power BI
• Expert knowledge of Power Platform (Datavers,e environment setup,…)
• Expert knowledge of Azure
• Knowledge of security risks and secure guidelines, so the solutions you provide can run in a secure cloud environment

A significant advantage would be to have:

• ShareGate
• SPFx
• PowerShell
• SharePoint REST API
• Graph API
• Office Suite (Word, Excel, Access, Visio, Power Query, ...)
• Service Now

Next Steps:

If you find this job opportunity interesting and you recognize yourself in the above, apply via the button with your CV in English.

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