Technical Business Analyst

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KBC Global Services is the engine behind KBC Group – a leading bank-insurance group with over 41,000 talented employees serving more than 12 million clients across Europe.

Since 2021, we have been supporting the digital transformation of KBC Group providing software development, QA, AI and other IT solutions working on a wide range of projects combining classical IT with digital banking.


Expect a challenging job in which you translate business needs into a functional design to create a bridge between users and your technical colleagues.

You will be involved in the whole cycle of creating solutions for our internal customer starting from assessment of the complexity of customer requirements, business analysis and writing of functional specifications that covers end to end all components of the product and finalizing by supporting the complete process of development, testing and delivering the implementation according to the customer requirements. Doing this you will work in Scaled Agile Framework environment


Your main responsibilities:

  • Conducts functional analysis of information systems, so that they meet the business needs within the framework of architecture and standards 
  • Conducts the transfer of the functional to the technical design of the software
  • Identifies the gaps to go from the as-is to the to-be
  • Draws up a functional design of the software based on the results of the preliminary study and the requirements of the users
  • Supports changes and enhancements from development through production; recommending and implementing system enhancements (e.g., system performance, screen appearance, report distribution and setup testing)
  • Analyses service requests and end user needs to determine feasibility, technological changes, resource requirements and project time estimates
  • Serves as a liaison between internal clients and IT team-members
  • Identifies and analyses detected functional bugs and incident in test/ UAT and production environments
  • Completes special projects, systems testing and other assigned duties
  • Participates in the whole software delivery lifecycle, from the release process to the production phase and eventually the aftercare during the warranty period


Key competences that will help you succeed: 

  • Intense Experience working as a bridge between IT and Business / Product Owners, Business Analyst, System Analyst, Solution Architect and/or other relevant experience 
  • Knowledge of Functional Design (backend and frontend) 
  • Knowledge of Business Process Modelling: stakeholder management, process modelling, info gathering, business rule 
  • Knowledge of Functional Modelling: Unified Modelling Language (UML), Use Case modelling, Data modelling 
  • Knowledge of SQL
  • Excellent command of English 
  • Academic Degree in Finance (Banking) and/or Information Technology, Computer Science, Software Engineering or similar.


Nice to have:

  • Knowledge of Agile: Impact mapping, Story mapping, Slicing, SAFe methodology
  • Experience in fintech banking or insurance related software development
  • Analytical skills to critically evaluate the information gathered from multiple sources
  • Strong problem solving and research skills, systems thinking, quick learning


Join. Create. Innovate with us! 

Recruiter Name

Shenay Nazmi-Hasan

Contract Type:  Full-time
Category:  Others
Level of Experience:  3. Senior (> 5 years)
Region:  Bulgaria - n/a
Job requisition ID:  82469