Technical Support Dutch&French
Who are we:
KBC Global Services is the engine behind KBC Group – a leading bank-insurance group with over 41,000 talented employees serving more than 12 million clients across Europe.
The Bulgarian branch of our company was established in 2019 to provide back-office support to the bank and insurance entities within KBC Group in Anti-Money Laundering, Insurance, Daily Banking, Accounts controlling, Business Solutions Competence Centre, Credits and Financing and other business domains.
Since 2021, we have been supporting the digital transformation of KBC Group providing software development, QA, AI and other IT solutions working on a wide range of projects combining classical IT with digital banking.
Who are you:
You're an IT enthusiast? You’re a professional, always eager to increase your IT expertise? You're a service-oriented team player? Ready to jump into new challenges? In that case, we need YOU in our team!
What you will be doing?
Providing voice IT support on 8-hour shifts that cover service window Monday-Friday (08:00-19:00). End users will contact you for solutions of technical issues with desktop/portable. You will also have a hand-on experience dealing with our ticketing system to resolve variable hardware and software requests.
Job description:
As our Technical Support agent you will be responsible for:
• Handling technical problems related to desktop/portable
• Providing hardware assistance (installing of new PCs, ordering and replacing accessories)
• Dealing with authorization requests and access
• Remote installations and troubleshooting
• Windows/MAC updates and application support
• Analysis, testing, reporting
• Communication within KBC departments
Key competencies that will help you succeed:
• Interest and orientation in information technologies
• Excellent level of French and/or Dutch (written and spoken)
• Experience in IT support or IT educational background will be considered an advantage
• Advanced knowledge of Microsoft products
• Customer handling is essential
• Time management skills and an eye for detail
• Good communication and analytical skills, team player
Join. Create. Innovate with us!
Recruiter Name
Yavor Anatoliy Angelov