Technical Support with English

Part of KBC Group, one of Europe’s leading financial institutions with 12 million clients across, Europe, KBC Digital Development Center is the newly-established agile IT solutions provider in Varna, Bulgaria. Our mission is to support the digital transformation in the bank-insurance entities within KBC Group by working on a wide range of software development projects and solutions. Digital Development Center is where classical IT meets digital banking – an international meeting place for cross-country collaboration and idea creation!

Our community is home to people with years of experience, as well as  recent graduates, united in shaping the future of financial services and digital banking.

 

You’re an IT Lover? You’re a professional, but always eager for new knowledge? You’re a service-oriented team player? Ready to jump into new challenges?

In that case we need YOU in our team!
 

We're looking for Helpdesk Agents to join our Growing Team!
 

As our Helpdesk Agent, your workday will consist of:

 

  • Our core business is providing support in an IT technical environment mainly via telephone and electronic channels such as e-call, communities and others.
  • Flexible working time: We work in a shifting system so that we can guarantee a service window from 8 am to 11 pm. Occasionally working on Saturdays and public holidays is also part of it.
  • You can be engaged into other activities such as writing and improving procedures, providing input and writing knowledge articles for the DOCK! PORTAL, our IT website.
  • You can participate in various other IT projects, depending on knowledge and interests.

 

Our perfect candidate is:

 

  • Has a passion for IT
  • Has IT Bachelor’s degree or Almost graduated
  • Experienced in the IT field is an advantage
  • A good communicator in English (level B2 at least)
  • A good command of French or Dutch will be considered an advantage
  • A professional, who handles incoming and outgoing calls according to our quality standards
  • Motivated who strives to deliver good results for all activities
  • A service-oriented team player with good communication skills
  • Very flexible, able to switch from one activity to another

 

Being part of KBC, you will enjoy plenty of benefits:

  • Work-Life balance: 25-day annual paid holiday; regular team buildings and company parties
  • Personal Care: Additional medical insurance and pension plan 
  • Fully covered Multisport card
  • An international and highly diverse work atmosphere
  • Hybrid way of working: flexible working time with home-office option
  • Career growth and development: Leadership Development Program, Internal Academies encouraging internal rotations, a wide range of trainings and free access to several learning platforms, language courses and more
  • Preferential terms for banking and insurance products & services offered by KBC Group companies in Bulgaria ( loans rates, life and non-life insurance, etc.) 
  • Spot Awards to make you shine: Employee of the month, Employee of the Year, Exceptional achievements and others 
  • Referral program: recommend a friend to a job and get a bonus
  • Other remarkable benefits: Marriage and Childbirth bonuses, paid Volunteer day, many discounted offers from various providers
     

If you find this job opportunity interesting and you recognize yourself in the above, apply via the button with your CV in English. Join. Create. Innovate with us!

Contract Type:  Full-time
Category:  Banking & Investment Products
Level of Experience:  1. Junior (0->2 years)
Region:  Bulgaria - Varna
Company:  KBC Global Services Bulgaria Branch