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You're an IT enthusiast? You’re a professional, always eager to increase your IT expertise? You're a service-oriented team player? Ready to jump into new challenges? In that case, we need YOU in our team!
What you will be doing:
Providing voice IT support on 8-hour shifts that cover service window Monday-Friday (08:00-19:00). End users will contact you for solutions of technical issues with desktop/portable. You will also have a hand-on experience dealing with our ticketing system to resolve variable hardware and software requests.
You will be mainly responsible for the following actions:
• Handling technical problems related to desktop/portable
• Providing hardware assistance (installing of new PCs, ordering and replacing accessories)
• Dealing with authorization requests and access
• Remote installations and troubleshooting
• Windows/MAC updates and application support
• Analysis, testing, reporting
• Communication within KBC departments
Your profile:
• Interest and orientation in information technologies
• Excellent level of French (written and spoken)
• Experience in IT support or IT educational background will be considered an advantage
• Advanced knowledge of Microsoft products
• Customer handling is essential
• Time management skills and an eye for detail
• Good communication and analytical skills
• Team player
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