Job Description
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Functional Analyst (IT Processes & Tooling team)

Who are we:

KBC Global Services is the engine behind KBC Group – a leading bank-insurance group with over 41,000 talented employees serving more than 12 million clients across Europe.  Since 2021, we have been supporting the digital transformation of KBC Group providing software development, QA, AI, and other IT solutions working on a wide range of projects combining classical IT with digital banking.

Join the ART IT Processes & Tooling team and help shape the future of IT governance, software development processes, and AI readiness. The team acts as an enabler for the broader IT organization by providing and evolving the platforms, processes, and tooling that other IT departments rely on every day. This includes key technologies such as ServiceNow, Jira, Confluence, GitHub, and other enterprise development and collaboration tools. he ART works on initiatives related to SDLC governance, process standardization, tooling governance, and strategic programs such as AMAI (Asset Management - Preparing IT for AI), helping improve process maturity, automation, compliance, and operational efficiency across IT.

You will collaborate with multiple ARTs and stakeholders to streamline developer and operational processes, contribute to enterprise-wide governance frameworks, and support strategic initiatives that prepare the organization for the next generation of AI-enabled services and automation.

 

As our Functional Analyst, you would have the following responsibilities: 

  • Translating business requirements into functionally described solutions, also taking into account non-functional requirements such as performance, scalability and security;
  • Data analysis also belongs to 1 of your tasks, your main focus is discussing and translating business needs into concrete data requirements, and finding solutions for those requirements; 
  • Analyzing customer questions and determining appropriate solutions based on business needs. You design solution roadmaps, and system and software architecture according to business strategies and (SA) standards/processes;
  • Together with the team, you are responsible for managing applications, products or technology domains to deliver high quality service at the application level;
  • Ensuring the creation and maintenance of documentation/best practices to ensure continuity of knowledge.
  •  Translating functional and non-functional requirements into clear documentation and functional designs aligned with architectural standards;
  • Turning business needs into secure, cost-effective, and incremental IT solutions, thinking proactively and creatively;
  • Maintaining and improving existing systems to ensure quality, stability, and a great user experience;
  • Collaborating closely with agile teams to implement new features and process improvements;
  • Guiding stakeholders through change, innovation, and new ways of working;
  • Contributing to strategic programs including AI integration, product migrations, and digital assistants;
  • Participating in feasibility studies, projects, and maintenance activities, converting findings into actionable outcomes.

Key competences that will help you succeed: 

  • Experience in similar role of at least 2 years or roles related to IT Processes and System Architecture.
  • Has a strong analytical mindset, dares to challenge, and can make well considered decisions;
  • Communicates clearly and builds connections with multiple stakeholders, from business to IT;
  • Has experience with agile methodologies and IT-driven projects;
  • Experience in process analysis and optimization
  • Integration of new systems or change of way of working within IT with focus on automation
  • Is proactive, flexible, and energized by complex challenges;
  • Demonstrates ownership and entrepreneurial spirit, ensuring objectives are met;
  • Practices active listening and values team achievements;
  • Enjoys variety and can manage multiple priorities effectively;
  • Knowledge about Service Now is an advantage
  • You have a dynamic personality. You are assertive, persuasive and diplomatic;
  • You like to take responsibility and you are able to work independently and to solve problems. You are result-oriented with an eye for risk and quality;
  • You can think conceptually and have a solid dose of analysis and synthesis skills;
  • Intense Experience working as a bridge between IT and Business / Product Owners, Business Analyst, IT Process Management or Data Analysis and/or other relevant experience;
  • Interest in new technology is a must;

Recruiter Name

Militsa Atanasova Daskalova
Contract Type:  Permanent
Functional Area:  IT
Job Location (Short):  Varna, Bulgaria
Company:  KBC Global Services Bulgaria Branch
Business Unit:  KBC GSBG SOURCING SERVICES II
Team:  KBC GSBG SS RISK GOVERNANCE
Req ID:  91050
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