Who are we:
KBC Global Services is the engine behind KBC Group, a leading bank-insurance group with over 41,000 talented employees serving more than 12 million clients across Europe. Since 2021, we have been supporting the digital transformation of KBC Group by providing software development, QA, AI, and other IT solutions across a wide range of projects combining classical IT with digital banking.
Looking for a great team where you can learn, contribute and grow?
At Dock!Store, we believe that great IT support starts with great teamwork.You will join an exceptionally close-knit and supportive team where colleagues genuinely help each other, share their knowledge and make sure no one is left to figure things out alone. The team is ready to welcome its new colleague, support their onboarding and help them develop both technically and professionally.
For us, the right mindset is just as important as technical knowledge. We are looking for someone who communicates openly, enjoys working with others, takes initiative and is genuinely motivated to learn and grow.
If that sounds like you, we would love to meet you!
As our IT Support, you would have the following responsibilities:
- Providing day-to-day technical support on Windows and Mac platform - upgrades and troubleshooting, authorization requests, etc;
- Support the full hardware asset lifecycle, including ordering, installation, setup and replacement of devices;
- Analyze technical issues proactively and identify effective solutions;
- Collaborate with colleagues and IT teams across KBC Group;
- Deliver friendly, timely and reliable support that creates a positive end-user experience.
Key competencies that will help you succeed:
- Strong communication skills and the ability to interact confidently with colleagues and end users
- Team-player mindset, with a genuine willingness to support others and share knowledge
- Proactive and solution-oriented approach to daily challenges
- Strong motivation to learn, develop, and expand your IT knowledge
- Good Organizational skills,Attention to detail and Presentation skills
- Good English, both written and spoken, for daily communication with international colleagues
- General understanding of IT fundamentals and modern workplace technologies
It would be great if you also bring:
- Hands-on experience with Mac / macOS and Apple products
- Previous experience in IT support, helpdesk or end-user support
- Knowledge of Microsoft products and environments
You don’t need to know everything from day one.
What matters most to us is that you bring curiosity, initiative, good communication and a genuine desire to become part of the team. Your future colleagues are ready to share their knowledge, support your development and help you become confident in the role.
If you enjoy solving problems, helping people and learning something new along the way, Dock!Store could be the right next step for you.
If you find this job opportunity interesting and you recognize yourself in the above, apply via the button with your CV in English.
Join. Create. Innovate with us!
Recruiter Name
Militsa Atanasova Daskalova