Who are we?

KBC Global Services is the engine behind KBC Group – a leading bank-insurance group with over 41,000 talented employees serving more than 12 million clients across Europe. Since 2021, we have been supporting the digital transformation of KBC Group providing software development, QA, AI, and other IT solutions working on a wide range of projects combining classical IT with digital banking.

Do you want to work on complex, high-impact payment solutions that are tightly integrated with AWS technologies? Are you excited to be part of a highly technical Agile team driving innovation in multi-currency transactions? Would you like to take ownership of processes that directly shape digital banking experiences across multiple channels? If the answer is "YES", then you've come to the right place! 

Why us? Because we care. Choosing us, you are actually choosing work that works for you.

As our Process manager, you would have the following responsibilities:

• Deployment as a process collaborator with active participation in all project phases: feasibility, analysis, realization and change, including contribution to defining logical test designs
• Translation of business requirements into ICT in coordination with product management, business architects, application management and channel managers, as well as development of proposals for issues, new processes and concepts, broad coordination and preparation of decisions
• Responsibility for the development, implementation and end-to-end operation of assigned processes, including monitoring of interfaces with other processes
• Building strong knowledge of the applications within the process scope and their interactions with other systems and applications
• Support and guidance of application managers
• Creation of structured and clear documentation and process guidelines, ensuring dissemination of knowledge through communication and training, and playing an important role in change

Key competences that will help you succeed:

• Experience related to Business Process Modelling - stakeholder management, process management, info gathering, business rules
• Knowledge of agile and experience working with SAFe methodology; experience with project management and specifically agile working is a plus
• Amazon Web Services background is a big plus
• Master's degree or equivalent through experience
• Fluency in English
• Knowledge of Payments products and applications is an added advantage

You are a perfect fit for us if you:

• Can independently initiate, organize, approach and follow up a project/assignment, like to take responsibility and have the necessary entrepreneurial spirit, and dare to make decisions
• Have strong analytical skills and can think along conceptually
• Can quickly familiarize yourself with the functional operation of systems and applications
• Manage to look at things from a different perspective and you question existing things. You have an eye for adjustments that lead to efficiency gains
• Have strong communication skills: you can listen and you can formulate and communicate your message clearly. You are not afraid to put forward and defend your point of view. Your writing is structured and clear
• Can cope with change and are flexible
• Like to work in a team, you have good organizational skills and you do not hesitate to take on a management role
• Are stress resistant and can cope with time pressure
• Are comfortable working in an ICT environment

If you find this job opportunity interesting and you recognize yourself in the above, apply via the button with your CV in English. 

Join. Create. Innovate with us! 

Recruiter Name

Magdalena Georgieva Kalcheva